It used to manage bibliographies when writing essays, reports, articles. Having a sense of how other libraries engage with the university community benefits others who are tasked with strategic planning.Commercial reference management software package EndNote, makes it easy to store and organize all of your links in one place. Regardless, the university library needs to be adaptive to the rapidly changing environment around it.

Having the university community join the conversation on how the library moves forward is an important but difficult endeavour. The focus of questions to users tended to fall towards user-focused (with or without library lens), library-focused, trends and vision, and feedback on plan.Ĭonclusions – Combining both quantitative and qualitative methods can help give a fuller picture for librarians working on a strategic plan. Qualitative methods include the use of focus groups, interviews, and user experience/design techniques to help inform the strategic plan. Other quantitative methods include customer intelligence and library-produced data. Libraries most often mentioned the use of regularly-scheduled surveys to inform their strategic planning, which helps to truncate the process for some respondents, as opposed to conducting user feedback specifically for the strategic planning process. Results – Out of a potential 113 participants from 4 countries, 31 people (27%) replied to the survey. Methods – Literature review and exploratory open-ended survey to members of CAUL (Council of Australian University Librarians), CARL (Canadian Association of Research Libraries), CONZUL (Council of New Zealand University Librarians), and RLUK (Research Libraries UK) who are most directly involved in the strategic planning process at their library. Objectives – To understand how university libraries are engaging with the university community (students, faculty, campus partners, and administration) when working through the strategic planning process.

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